In the event of a death
We have served many generations of Townsville families for over fifty years and have been involved in an incredible variety of situations surrounding a bereavement. We can provide excellent guidance for you and members of your family during this vulnerable and emotional period.
The first call
When a death occurs in your family, if you are unsure of what to do, it is important to contact us as soon as possible so that we can advise you of the correct procedures to follow. Most deaths are by natural causes and occur in hospitals, aged care facilities and sometimes in private residences. In most cases a medical certificate of cause of death will be issued by the attending doctor. In some cases however, particularly with sudden or unexpected deaths, a medical certificate cannot be issued and the coroner needs to be notified.
This usually results in members of the Queensland Police Service attending. This does not necessarily indicate a suspicious death, it is simply a procedure that must be followed to prepare a report for the coroner as part of the process to establish the cause of death. We are able to advise you of procedures and timing once we are authorised to proceed with funeral arrangements.
After assessing the situation, and obtaining the required clearances and releases, we are able to transfer your loved one in our specially equipped transfer vehicles to our funeral home for appropriate care. You can be assured that your loved one will be treated with the utmost dignity and respect at all times in our care.
Making funeral arrangements
We start by listening to your needs and wants. Our modern, fully accredited facilities and our extensive resources, together with our great team of experienced staff, ensure that we are able to plan and conduct the funeral in accordance with your wishes and schedule, subject to timing of releases.