A STEP BY STEP GUIDE
In the event of a Death
We have served many generations of Townsville families for over Fifty years and have been involved in an incredible variety of situations surrounding a bereavement. We can provide excellent guidance for you and members of your family during this vulnerable and emotional period.
The first call
When a death occurs in your family, if you are unsure of what to do, it is important to contact us as soon as possible so that we can advise you of the correct procedures to follow. We are available to answer your call for assistance at any time of the day or night, every day of the year.
Following procedures and gaining authorisation
Most deaths are by natural causes and occur in hospitals, aged care facilities and sometimes in private residences. In most cases a medical certificate of cause of death will be issued by the attending doctor.
In some cases however, particularly with sudden or unexpected deaths, a medical certificate cannot be issued and the Coroner needs to be notified. This usually results in members of the Queensland Police Service attending. This does not necessarily indicate a suspicious death, it is simply a procedure that must be followed to prepare a report for the coroner as part of the process to establish the cause of death. We are able to advise you of procedures and timing once we are authorised to proceed with funeral arrangements.
Transferring your loved one
After assessing the situation, and obtaining the required clearances and releases, we are able to transfer your loved one in our specially equipped transfer vehicles to our Funeral Home for appropriate care. You can be assured that your loved one will be treated with utmost dignity and respect at all times. Whilst in our care we will look after your loved one as we would look after a member of our own family.
Making funeral arrangements
At a time and location suitable to you, we can arrange the funeral. We start by listening to your needs and desires and if you are unsure, we can help you determine them, gently and professionally. Our modern, fully accredited facilities and our extensive resources, together with our great team of experienced staff, ensure that we are able to plan and conduct the funeral in accordance with your wishes and schedule, subject to timing of releases.
We are here to help
We offer many options to assist you to plan the appropriate farewell, and it is our responsibility to help you make those choices that are right for you. When making decisions, don’t be afraid to ask questions if there is anything you don’t understand. We are here to help you through every stage of the process. You can see the funeral options we provide elsewhere on this website but if there is something else you require please let one of our team know.
Experienced staff to manage the service
At Morleys Funeral Home we are proud to provide the option of gentlemen or ladies to conduct the funeral service. We will cater to your individual preferences and have the most experienced funeral staff in Townsville to attend to any specific needs. Most importantly, on the day of the funeral, you can feel secure in the fact that everything has been handled professionally, with dignity and respect.
There are so many things to think about and people to notify when someone close to you passes. We also have a helpful resources section on this website which may assist you further.
Free community events and memorial services
We hold annual memorial services at Christmas to assist bereaved people through a challenging time of year. Free Community Seminars are also held throughout the year.
CLICK HERE to view our future events.
Helping you with grief
Grief is a natural response to a loss. Coping with the loss of a loved one can be a difficult experience and sometimes it can be beneficial to have the assistance of a Grief Counsellor to help in the healing process. In our commitment to ongoing community service, we offer one free counselling session to any of our clients who need professional help to cope with their grief.